Patch Readers Fed Up With WOW! Cable Despite Recent Fix
Robert DiNardo, vice president and general manager for the WOW! Michigan region, said Monday afternoon that problems causing video service issues on three recent dates have been resolved as of 10 p.m. Sunday.
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A recent fix for WOW! cable customers has not solved many service issued in the Trenton area.
Trenton-Grosse Ile Patch readers said they began experiencing service issues including freezing and black screens before Christmas.
Robert DiNardo, vice president and general manager for the WOW! Michigan region, said Monday afternoon that problems causing video service issues on three recent dates have been resolved as of 10 p.m. Sunday.
Over 50 readers reacted to WOW! cable service interruptions on the Trenton-Grosse Ile Patch Facebook page. The above responses were collected from the Facebook page between Monday night and Tuesday morning and published on Storify.com.
How is your WOW! cable service? Has the recent fix made a difference? Tell us in the comments!
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Jeffery M. Wysocki
9:38 am on Wednesday, January 9, 2013
Disappointed in their statement as we had problems well after 10:00 pm Sunday! Is WOW giving descent credits as a goodwill gesture?
David Leone
10:34 am on Wednesday, January 9, 2013
Just experienced digital breakup last night, so I don't know how WOW can state they fixed the problem. I heard they have given $25 and $50 dollar credits to two different people whjo complained. I tried calling to complain and demand some sort of compensation, but I was put on hold for so long I got fed up and hung up.
Crystal
10:14 pm on Wednesday, January 9, 2013
I'm still having problems to and I'm getting sick of it. They did give me a $50 credit but if its not fixed by my next bill I'm going to find a new service
Lori Holcomb
9:32 am on Thursday, January 10, 2013
Make sure to make a complaint to the Michigan Public Service Commission. WOW actually called me the day after I made the complaint and gave me a credit.....so I will keep complaining to the Service Commission until the problem is fixed!! Google "Michigan Public Service Commission" and it will lead you to how to make the complaint.
Sandy
11:27 pm on Thursday, January 10, 2013
No kidding we're fed up with Wow!! Why do they bother to keep saying that "it's all fixed now" and then it really isn't? Before this pixelated and sound disconnection errors in Dec. it was billing problems in Oct. What will be next? I'm about ready to look elsewhere also.